Manager, Customer Success

Boomi is a fast-growing company focused on connecting everyone to everything through its intelligent integration and automation platform. As a Manager of Customer Success for the Americas Region, you will lead a team of Customer Success Managers, drive customer engagement strategies, and collaborate with cross-functional teams to ensure customer success and growth.

Responsibilities:

• Attain team revenue and retention targets through management of the Americas customer success team
• Directly manage individual contributors (Customer Success Managers), providing focus, direction, career development/planning and inspiration to the team
• Customarily and regularly engage with customers and have a deep understanding of their requirements and the ability to effectively communicate those requirements internally
• Manage the overall success (technical, commercial) of accounts within the Americas region with the support of the Boomi cross functional teams (Product, Services, Support)

Requirements:

• 7+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, or other role with Account management and/or Customer Success focus
• 2+ years of experience leading a team
• Experience managing a distributed team
• Ability to understand and communicate complex business and technical subjects to both management and technical audience
• Experience with Enterprise SaaS organizations
• Experience collaborating with systems integrators
• Excellent leadership, analytical, problem solving, communication, and collaboration skills
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
• Experience with cloud and application integration and B2B integration
• Experience working on complex implementation projects with global and regional systems integrators
• Experience with Gainsight
• Understanding of Integration Concepts: Familiarity with integration frameworks, concepts, and best practices. This includes knowledge of how APIs, ETL processes, and middleware solutions work
• Data Management Skills: Understanding of data formats (like XML, JSON, CSV) and database concepts is essential for managing data-related questions or challenges a customer might have
• Familiarity with Cloud Services: Since Boomi operates in cloud environments, knowledge about cloud computing concepts, service models (IaaS, PaaS, SaaS), and various cloud platforms can enhance customer discussions
• Basic Programming Knowledge: While deep programming skills aren't necessary, having a basic understanding of scripting or programming (e.g., Groovy, JavaScript) help in interpreting workflows or explaining functionalities
• Familiarity with Security and Compliance Standards: An understanding of data security principles and compliance regulations, such as GDPR, is important to reassure customers about the safety and integrity of their data