Key skills
Cloud EngineeringLinux/UnixCI/CDContainerizationAWSAzureGCPAutomation/IaCSaaS SecurityProactive ApproachCustomer EngagementMission-critical SupportTier 3 SupportSecurity ComplianceOwnership of DeploymentsCross-functional CollaborationCommunicationProblem SolvingTeam CollaborationTerraformKubernetesDockerJenkinsGitHub ActionsGitLab CIAnsiblePodmanAzure ADAuth0OktaSAMLSSOGitHubGitLabSaaSCustomer Success
About this role
Harnham is seeking a Systems Engineer to support the deployment, configuration, automation, and reliability of their SaaS product platform. This role involves collaborating with various teams to ensure secure and scalable platform delivery while managing system performance and troubleshooting issues.
Responsibilities:
- Deploy and configure the METIS platform across customer cloud environments
- Maintain and improve CI/CD pipelines
- Support seamless rollouts of updates, patches, and new features
- Manage SSO, SAML, MFA, and role-based access control
- Apply security best practices aligned with SOC 2, ISO 27001, and internal InfoSec guidelines
- Oversee system performance and reliability
- Manage containerized environments (Docker, Podman, Kubernetes)
- Troubleshoot issues in production and staging
- Coordinate maintenance cycles such as updates and infrastructure patches
- Collaborate with DevOps, Engineering, and Customer Success during deployments and issue resolution
- Support customer onboarding and environment provisioning
- Serve as a Tier 3 escalation point for authentication, infrastructure, or deployment challenges
Requirements:
- 6–10 years in Systems Engineering, Cloud Engineering, or SaaS Operations
- Strong expertise in Linux/Unix and Windows Server environments
- Experience with AWS, Azure, or GCP
- Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI
- Proficiency with automation/IaC tools (Ansible, Terraform, etc.)
- Experience with Docker, Podman, and Kubernetes
- Familiarity with identity providers such as Okta, Auth0, or Azure AD
- Understanding of SaaS security principles and compliance frameworks
- Comfortable engaging with enterprise customers and cross-functional teams
- Strong cloud-native engineering background
- Experience supporting mission-critical or regulated environments
- Proactive approach to automation, security, and reliability
- Comfortable owning deployments and providing Tier 3 escalation support
- CompTIA Security+
- AWS SysOps Administrator – Associate
- Microsoft Certified: Azure Administrator
- Certified Kubernetes Administrator (CKA)