Senior Business Development Representative - Enterprise & Commercial Accounts

Progress Software is a trusted provider of software that enables customers to develop, deploy, and manage AI-powered applications. They are seeking a Senior Business Development Representative to support their ShareFile North America Sales team, focusing on helping existing customers maximize the value of their ShareFile investment.

Responsibilities:

• Proactively engage current accounts to identify opportunities for expansion, license optimization, or adoption of premium features
• Maintain accurate records in Salesforce.com, tracking customer conversations, business insights, and follow-up actions
• Leverage sales intelligence tools (Salesforce, LinkedIn Navigator, ZoomInfo, SalesLoft, etc.) to identify key contacts within your customer base
• Guide customers through ShareFile’s value proposition, helping them understand how to get the most from their subscription
• Create customer-facing content showcasing the product and it's value to our business services customers
• Assist customers in purchasing or upgrading the ShareFile product suite
• Collaborate with Inside Sales and Customer Success teams to ensure a seamless experience across all touchpoints
• Contribute to a supportive, high-performance team culture by sharing best practices and assisting peers
• Stay current on ShareFile offerings and industry trends through regular training and enablement sessions

Requirements:

• Bachelor's degree or equivalent experience
• Experience in lead generation, sales development, account support, or similar customer-facing role
• Strong written and verbal communication skills; able to translate technical benefits into business value
• Organized, proactive, and comfortable prioritizing multiple customer needs
• Enthusiastic team player with a competitive edge and drive to grow into an account management or sales career path
• Inside sales experience preferred
• Ideally, 1+ year in software/SaaS sales or customer success
• Familiarity with SalesLoft, SFDC and LinkedIn Navigator