Field Service Data Center Project Manager

EOS IT Solutions is a Global Technology and Logistics company that provides Collaboration and Business IT Support services. They are seeking a highly experienced Field Service Data Center Project Manager to oversee and manage the end-to-end delivery of networking and dark fiber projects, ensuring timely and high-quality service delivery across multiple locations globally.

Responsibilities:

• Lead and manage complex infrastructure projects, including dark fiber, ISP, and OSP installations, ensuring the timely delivery of high-quality services
• Oversee the entire lifecycle of data center projects from inception to completion, including design, procurement, implementation, and final handover to the operational teams
• Ensure projects align with client expectations, service level agreements (SLAs), and performance metrics
• Lead cross-functional teams to ensure smooth project execution, from network design through to deployment and commissioning
• Work closely with the design teams and engineering teams to develop solutions for dark fiber provisioning, ISP/OSP architecture, and data center connectivity
• Ensure fiber optic cable deployments follows industry best practices and complies with local regulations, standards, and codes
• Review network design specifications, including circuit design, cable routes, and splicing methods
• Coordinate and maintain effective communication with internal teams, external vendors, subcontractors, and third-party contractors
• Engage with clients and stakeholders to clarify project requirements, provide status updates, and manage expectations
• Manage all vendor relationships, ensuring that service levels, quality, and deadlines are met
• Ensure resources (personnel, equipment, materials) are appropriately allocated and optimally utilized
• Proactively identify and mitigate project risks, including delays, project overruns, and technical challenges
• Ensure all deliverables meet the required quality standards, and take corrective actions when needed to address quality issues
• Implement regular quality control checks and ensure that all work complies with safety, environmental, and industry standards
• Provide detailed progress reports to senior management and stakeholders on project timelines, milestones, and deliverables
• Maintain comprehensive project documentation, including drawings, contracts, and change orders
• Prepare and present technical reports, risk assessments, and project updates regularly to clients and senior leadership
• Ensure that all projects follow safety protocols and industry regulations to guarantee a safe working environment for all team members
• Comply with local, national, and international regulations for fiber optic installations, OSP/ISP projects, and data center operations
• Evaluate the performance of completed projects to identify areas of improvement and implement lessons learned for future initiatives
• Explore opportunities for automation and optimization in fiber optic network design and data center operations

Requirements:

• 5+ years of experience managing fiber network deployment, specifically dark fiber, ISP/OSP installations, and data center projects
• Strong technical knowledge of fiber optic technology, cable splicing, fiber design, and data center infrastructure
• Experience with project management tools, including MS Project, Primavera, or other project tracking and scheduling software
• In-depth knowledge of fiber optic standards (e.g., ITU, ANSI, TIA/EIA, IEEE) and safety regulations
• Familiarity with fiber optic testing, troubleshooting, and commissioning procedures
• Experience in managing multi-vendor environments and third-party contractors
• Strong ability to manage customer expectations and deliver exceptional service in line with SLAs
• Experience in client-facing roles with the ability to communicate complex technical solutions to non-technical stakeholders
• Proven track record of managing stakeholder relationships, including vendors, clients, and contractors
• PMP, PRINCE2, or similar certification is highly desirable
• Proven ability to manage complex, multi-phased projects with multiple stakeholders and tight deadlines
• Strong leadership skills with a track record of successfully managing cross-functional teams
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively
• Strong analytical and problem-solving skills with a proactive approach to risk mitigation
• Ability to address issues and conflicts quickly, while ensuring that quality and project milestones are maintained
• Experience with cloud data center operations and understanding of cloud connectivity requirements
• Understanding of SDN (Software-Defined Networking) or other modern network technologies is a plus
• Familiarity with fiber optic network monitoring tools and performance analytics