NetSuite Senior Project Manager - Social Impact

NetSuite is a leading cloud ERP provider transforming business operations for over 20,000 customers. The Senior Project Manager will manage the delivery of NetSuite Professional Services implementations, focusing on the Social Impact practice, ensuring customer satisfaction and project success from initiation to completion.

Responsibilities:

• Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time
• Establish, maintain and deepen client relationships by providing results and exceeding expectations
• Deliver 5+ concurrent projects using the defined NetSuite delivery methodology
• Plan, manage and communicate the progress of projects, achieving project milestones and maintaining project momentum
• Identify and effectively mitigate risks
• Facilitate resolution of issues and roadblocks, escalate when appropriate
• Communicate well with all stakeholders, internal and external, including project sponsors, project managers, and project team members
• Work collaboratively with project delivery leads and project resources
• Effectively manage scope, budget, timeline, resources, quality, and customer satisfaction throughout the project
• Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources
• Forecast and deliver against committed hours for your project portfolio
• Deliver a diverse scope of services where project management requires analysis of numerous factors
• Maintain up-to-date knowledge of and compliance with internal processes and procedures

Requirements:

• At least 3+ years of cumulative experience in a systems applications Project/Program Management, either internally via an IT organization or externally with a consulting firm or software provider
• Outstanding client-facing skills. History of building extraordinary relationships with clients and colleagues
• Ability to handle various projects simultaneously; adapts quickly and easily – manages multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment
• Excellent communication and interpersonal skills, including experience successfully delivering presentations and managing meetings via web conferencing
• Solid organizational skills and attention to detail
• Exceptional escalation management skills
• Demonstrates thoughtfulness and excellent judgment when selecting methods and techniques for achieving project success
• Demonstrated ability to interact well at the 'C' level
• Independently organizes and performs work required with minimal guidance, direction, and follow-up
• Ability to forecast work accurately, proactively manage workload, and assist project teams with doing the same
• Excellent teamwork skills. Works effectively as part of multiple, varied project teams and demonstrates a genuine commitment to team success
• Takes the initiative and ownership—proactive, results-oriented, with a can-do attitude in meeting critical deadlines
• A strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
• Strong client management skills and the ability to work with customers to develop and manage an implementation plan
• Implementation experience with ERP and CRM applications, and a good understanding of integration, data, customization, and other ERP implementation-related principles; experience with NetSuite or competing solutions a plus
• Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management Professional (PMP) are a plus
• While not required, experience with Nonprofit or similar organizations is a plus