Lead Product Manager, Identity Platform

Playlist is a company focused on building a platform for intentional living, connecting people with inspiring experiences in fitness and wellness. They are seeking a Lead Product Manager to own and evolve the Identity Platform strategy, ensuring a seamless account management experience for users while balancing security and usability.

Responsibilities:

• Own the vision and roadmap for Mindbody’s unified identity platform, serving as the foundation for authentication, authorization, account management, and user relationships across our product ecosystem
• Enhance consumer identity systems with features that business customers need to provide seamless, secure, and user-friendly experiences for their clients
• Launch features to targeted demographics while monitoring impact
• Enable multi-factor authentication (MFA) for all staff users of B2B Mindbody software, ensuring enterprise-grade security without disrupting business workflows
• Lead the strategy and execution of large-scale identity migrations and rollouts, ensuring secure, stable transitions for thousands of enterprise customers and millions of consumers
• Define and evolve granular, customizable permission and role models for enterprise customers, including complex organizational structures, hierarchies, and administrative controls
• Develop and scale multi-user and family relationship models for consumer products, including shared access, guardianship, household structures, and delegated roles
• Lead cross-functional alignment for identity standards across multiple product teams, ensuring consistency and reliability throughout the Mindbody ecosystem
• Own end-to-end product initiatives—from user research and requirements through rollout planning, migration coordination, change management, and post-launch optimization
• Work closely with design and UX writing partners to deliver IAM flows with exceptional clarity, precision, and ease of use
• Communicate product strategy, risks, and tradeoffs at executive levels, building consensus across technical and non-technical stakeholders

Requirements:

• 7+ years of product management experience, with at least 3 years specifically focused on Identity & Access Management, authentication systems, or security platforms
• Demonstrated success owning IAM for both enterprise (B2B) and consumer products
• Experience defining and implementing unified identity platforms across multiple SaaS applications, with strong architectural understanding of cross-product identity needs
• Proven track record leading major identity migrations, login-related transitions, and high-scale rollouts impacting thousands of organizations and millions of users
• Deep expertise in identity standards and technologies: OAuth 2.0, OpenID Connect, SAML SSO, OIDC SSO, MFA (TOTP, SMS, push, hardware keys), Social sign-on (Google, Apple, Facebook, etc.)
• Hands-on experience building or managing complex permissions and role-based access control (RBAC) for enterprise environments
• Experience designing and operating multi-user or family account structures on the consumer side
• Able to self-serve data for analysis, reporting, and troubleshooting using SQL without relying on engineering or analytics teams
• Strong understanding of how identity changes impact business operations, with demonstrated ability to execute identity improvements without breaking established workflows
• Excellent collaboration, communication, and stakeholder management skills—including the ability to articulate complex technical concepts to executive leadership
• A data-driven approach with experience using metrics, experimentation, and user research to drive product decisions
• Experience in regulated industries (finance, healthcare, wellness, education)
• Familiarity with identity governance, auditing, and compliance requirements
• Experience with customer lifecycle, entitlement systems, or cross-product platform integration
• Background working on platform teams supporting multiple product groups or business units
• Experience in the wellness, fitness, or beauty industry