Customer Success Manager Intern

C1 is a leading provider of advanced communications and data technology for business. As a Customer Success Manager Intern, you will work closely with the Customer Success team to manage customer relationships, onboard new clients, and ensure customer satisfaction while gaining hands-on experience in customer success strategies.

Responsibilities:

• Learn Customer Success Process and Best Practices
• Shadow experienced CSMs
• Participate in team meetings
• Familiarize yourself with internal tools
• Learn how to track customer health, engagement metrics, and success indicators
• Improve Customer Engagement and Retention
• Support efforts to drive customer engagement, improve satisfaction, and reduce churn
• Learn how to identify opportunities for further engagement or product usage
• Help CSMs Manage Customer Inquiries and Resolve Minor Issues
• Support CSMs in addressing customer inquiries and ensuring that all issues are resolved in a timely and effective manner to ensure customer satisfaction
• Contribute to Customer Success Initiatives
• Support the creation of success plans, onboarding strategies, and customer engagement activities that enhance customer experience and satisfaction
• Support Upsell/Cross-sell Opportunities
• Assist CSMs and sales teams in identifying opportunities for upselling or cross-selling additional products or services to customers

Requirements:

• Currently pursuing a degree in Business Administration, Communications, Information Technology, or a related field
• Strong communication skills, both verbal and written, with the ability to engage and build relationships with customers
• Proactive attitude with an eagerness to learn and contribute to the success of the team
• Problem-solving skills and the ability to troubleshoot customer issues with a solutions-oriented approach
• Team player who is comfortable working with cross-functional teams to deliver results
• Organizational skills with the ability to prioritize tasks and manage time effectively
• Basic understanding of customer success, CRM tools, or SaaS platforms is a plus
• Project Management Skills
• Basic understanding of technical concepts related to produce or service offerings