Senior Product Manager - Integrations & Platform

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. They are seeking a Senior Product Manager to own the middleware that connects ShiftKey to external scheduling and workforce systems, focusing on building scalable integration solutions that drive revenue.

Responsibilities:

• Drive scalable, API-first solutions by setting clear boundaries against bespoke, one-off customization requests from Sales or Partners to protect the long-term health of the platform
• Lead the strategy for our middleware (SAMI), ensuring our marketplace can seamlessly exchange data with external healthcare workforce systems, payroll providers, and future BI tools
• Turn complex business needs into clear technical execution, including designing API specs, mapping data fields, and defining error handling alongside your dedicated engineering team
• Track the success of every integration you ship by defining metrics for adoption and retention, ensuring the pipes you build are actually used by customers rather than just marked as "done"
• Maintain a strategic view of the HR tech landscape to identify which integration categories will give us a competitive advantage and which are distractions

Requirements:

• 5+ years of Product Management experience, specifically within B2B SaaS, Marketplaces, or Platform products
• Deep comfort reading and writing API specifications, using tools like Postman, and debating architecture trade-offs with engineers (coding is not required, but fluency is)
• A track record of managing trade-offs between speed-to-market and platform stability, including the ability to describe a time you chose not to build a feature because it didn't scale
• Direct experience with external partners or clients, specifically troubleshooting integrations, managing breaking changes, and navigating technical limitations in a live environment
• A focus on revenue and adoption, allowing you to explain exactly how your past integrations impacted the bottom line rather than just how many tickets you completed