Senior Director, Slack and Analytics Solution Engineering

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Senior Director of Solution Engineering for the Technology, Media, and Telecom (TMT) vertical serves as a visionary leader responsible for driving the technical strategy for enterprise organizations, focusing on collaboration and analytics to deliver business value.

Responsibilities:

• Strategic Leadership: Lead and scale an elite team of Solution Engineers focused on the TMT sector, setting the bar for technical excellence, storytelling, and value-based selling
• Revenue & Growth Ownership: Directly impacts NNAOV by partnering with Sales leadership to architect and close the most significant and complex deals in the company’s portfolio
• Cross-Functional Collaboration: Act as a critical bridge between the field and Product/Engineering teams, providing real-world feedback to shape the roadmap for Slack and Salesforce’s Analytics suite
• Customer Advocacy: Engage with C-suite executives at global TMT brands to serve as a trusted advisor, aligning technology solutions with their overarching digital transformation goals
• Innovation & Excellence: Drive the development of "next-generation" demonstrations and proof-of-concepts that showcase the combined power of AI, real-time data, and collaboration
• Adoption & Health: Focus beyond the initial sale to ensure proposed solutions are architected for high adoption and long-term health, mitigating attrition and maximizing customer lifetime value
• Market Positioning: Partner with Marketing to develop industry-specific messaging and represent the organization as a thought leader at premier industry events and executive forums

Requirements:

• A minimum of 7+ years in Solution Engineering or technical sales leadership, with a track record of managing high-performing teams in the enterprise SaaS space
• Deep understanding of the TMT industry landscape, including trends in digital media, telecommunications infrastructure, and high-tech innovation
• Extensive experience with Slack and Tableau (or comparable collaboration and analytics platforms) and the ability to articulate capabilities with business value
• Demonstrated ability to influence NNAOV through sophisticated deal architecture and a focus on customer health and platform adoption
• Exceptional communication skills with the ability to simplify complex technical architectures for C-level audiences
• Strong analytical skills to track team performance, forecast technical resource needs, and optimize the pre-sales lifecycle