Charlie HealthRemote
Senior / Lead Product Manager, RCM
United States
Full-time
6 days ago
$150,000 - $225,000 USD
No H1B
Key skills
Product managementRevenue cycle managementSQLData-informed decision makingA/B testingEmpathyCross-functional collaborationCommunication skillsRSaaSProduct ManagementA/B Testing
About this role
Charlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. As a Senior Product Manager for Revenue Cycle Management, you will own the entire billing process, ensuring seamless and optimized experiences for clients, clinicians, and payers while driving strategic initiatives and product solutions.
Responsibilities:
- Own the end-to-end billing and revenue cycle journey, from intake through collections, ensuring workflows are accurate, efficient, and client-friendly
- Lead product strategy and execution for eligibility verification, claims submission, denial management, patient billing, and revenue reporting
- Partner with Design, Engineering, Revenue Cycle Operations, Clinical, and Finance to define and deliver solutions that address real user pain points and business priorities
- Define and measure success across billing workflows, including first-pass claim acceptance, denial rates, days in A/R, and client billing satisfaction
- Develop a deep understanding of the needs of clients, families, payers, and clinicians navigating the billing process, ensuring our solutions are transparent and supportive
- Drive discovery and experimentation to identify the most impactful ways to reduce billing friction and improve collections
- Translate high-level goals into product roadmaps, prioritizing effectively to balance long-term vision with short-term delivery
- Communicate product vision, plans, and progress clearly to stakeholders and executives across the organization
Requirements:
- At least 4-6+ years of product management experience owning complex, end-to-end product experiences in a fast-paced, mission-driven environment—ideally in healthcare, fintech, or enterprise SaaS
- Proven track record of launching products that significantly improved operational efficiency, accuracy, or financial performance
- Strong product instincts with a data-informed approach to prioritization and iteration
- Experience leading discovery, research, and experimentation cycles in operationally complex domains
- Skilled at aligning cross-functional partners and communicating clearly across technical and non-technical audiences
- Fluent in SQL and experienced with A/B testing and experimentation frameworks; able to design experiments and analyze data to inform product decisions