Key skills
Customer-facing experienceQuota-carrying roleRevenue growthMS Office proficiencySalesforce proficiencyEmotional intelligenceCommunication skillsProject managementOrganizational skillsCollaboration skillsProblem-solving skillsSalesforceProject ManagementCommunicationPresentation Skills
About this role
Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. The Mid-Market Account Manager will own a book of business, responsible for driving revenue growth through renewals, upsells, and account expansion.
Responsibilities:
- Exponentially grow revenue base for your book of business by managing account retention, expansion, and renewal, and by driving upsells for new products
- Serve as the primary point of contact for a book of business and continually delight customers with a positive, customer-centric attitude
- Consult with customers on new features and product offerings to drive upsell revenue
- Develop relationships with customers and serve as their strategic partner
- Provide education and coaching to drive product adoption and maximize product value for customers
- Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and events
- Serve as a customer advocate while capturing customer feedback and reporting requests to Product and Engineering
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Think creatively to solve customer problems
Requirements:
- 1-3 years' experience in a customer-facing, quota-carrying role such as Account Executive or Account Manager. Primary responsibility is exponential growth of revenue in the customer base
- Strong and strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently
- High degree of emotional intelligence and empathy
- Exceptional communication (written and verbal) and presentation skills
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multi-tasking, organizational, and project management skills; high attention to detail
- Ability to understand and articulate technical concepts and derive solutions
- Proficiency in MS Office and Salesforce.com