Customer Engagement Manager - US (m/f/d)

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions. The Customer Engagement Manager will serve as a trusted advisor and sales-driven relationship manager, working closely with the technical Customer Success team to maximize value for existing customers in the US region and drive product adoption.

Responsibilities:

• Build trusted relationships: Engage with Jedox customers and C‑level executives, acting as a strategic partner and advisor for their performance management initiatives
• Drive adoption and expansion: Analyze customer usage patterns to identify new adoption opportunities, including upsell and cross‑sell potential
• Understand client industries: Demonstrate a deep comprehension of customer markets, business models, strategies, challenges, and competitive landscapes
• Boost satisfaction and value: Provide personalized support to increase product adoption, satisfaction, and business outcomes across your managed portfolio
• Champion customer feedback: Proactively identify areas to enhance the client experience and relay insights to cross-functional teams to improve our products and services

Requirements:

• Minimum 3 years of experience as a Customer Engagement Manager or Account Manager focused on existing customer relationships
• Strong Hunter Sales Skills, identifying new opportunities proactively and driving commercial outcomes while maintaining long‑term relationships
• Comfortable acting as both advisor and salesperson, combining consultative guidance with commercial acumen
• Excellent communication skills across all hierarchical levels
• Strong analytical and empathetic mindset with the ability to understand customer needs and translate them into effective solutions in partnership with Customer Success
• Solid sales capabilities with strong negotiation skills
• Experience in Enterprise Performance Management (EPM) or Business Intelligence is a plus; alternatively, experience selling ERP, CRM, or other complex software solutions is highly valued