Salesforce Business Systems Analyst (PEM/Chrm)

DynPro Inc. is seeking a Salesforce Business Systems Analyst (BSA) to support an in-flight enterprise transformation focused on Market Development Funds (MDF) and Indirect Rebate processes. This role involves acting as a key liaison between business stakeholders and the implementation team, driving execution across testing, documentation, training, and user adoption.

Responsibilities:

• Partner with business stakeholders and a global system integrator to support Salesforce PEM/ChRM implementation
• Lead and execute SIT, UAT, regression testing , and defect triage activities
• Develop and maintain functional documentation , process flows, and user guides
• Support change management through training content creation and delivery
• Facilitate cross-functional alignment on requirements, test scenarios, and acceptance criteria
• Assist with go-live readiness , cutover activities, and post-deployment stabilization
• Ensure solutions align with MDF, rebate, and partner incentive business processes

Requirements:

• 5+ years of experience as a Salesforce Business Analyst / Business Systems Analyst
• Strong understanding of Salesforce capabilities, data models, and functional configuration
• Experience supporting large-scale enterprise Salesforce programs
• Proven experience leading structured testing cycles and managing defects
• Excellent documentation, communication, and stakeholder management skills
• Experience with MDF, rebates, partner incentives, or channel programs
• Hands-on familiarity with Salesforce PEM and/or ChRM
• Experience working with or alongside a global system integrator
• Background in high-tech, semiconductor, or partner-driven ecosystems