Deputy Program Manager, Child Support/Enforcement (telework, DC )

ICF is currently seeking a Deputy Program Manager for a national program of Program Support Services (PSS) for child support enforcement. The role involves providing leadership and program management to assist state and tribal child support agencies in complying with federal law and improving enforcement and service delivery.

Responsibilities:

• Plan, organize, secure, and manage resources with appropriate knowledge and skills throughout the life cycle of the contract. This includes the staff to seamlessly phase in and phase-out without disruptions to the program
• Support the Program Manager in the effective management and administration of work performed under the contract, ensuring that all work is performed in a timely, efficient, and cost-effective manner while maintaining the highest quality of performance
• Collaborate with team leads to develop work plans for the lines of business and the IT management, technical support, training/communications, and data access services work streams
• Identify dependencies between the various work plans and make sure teams understand and execute their coordinated plans
• Review work plans with task leads, lines of business managers, and Division of Federal Systems (DFS) to ensure progress, clearly identified outcomes, and factors affecting delivery are clearly articulated and addressed
• Submit monthly status reports indicating monthly progress, identifying milestones, accomplishments, issues, and risks in alignment with the schedule
• Ensure collaboration and communication among resources on this contract, the system development contractors, and the Government

Requirements:

• For M.S degree you will need to have a minimum of 6 years' relevant child support services and enforcement experience
• For B.S. degree you will need to have a minimum of 8 years' relevant child support services and enforcement experience
• Minimum of 5 years' experience managing projects and programs to include risk management and quality management
• Minimum of 5 years in a leadership position
• Ability to travel up to 10% of the time
• Eligible to complete the HHS background verification process at the Public Trust clearance level
• Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities
• Creating and maintaining quality control through repeatable, managed processes
• Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure (WBS)
• Sound business ethics, including the protection of proprietary and confidential information
• Exceptional oral and written communication skills with attention to detail
• Analytical, problem-solving, and decision-making capabilities
• Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint
• PMP Certification
• Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) would provide additional value
• Background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation
• Masters Degree in social services-related field