S&P Global is separating its Mobility Segment into a standalone company, and they are seeking an Implementation Project Manager. This role involves managing the implementation lifecycle for new customers, improving procedures, and communicating effectively with stakeholders.
Responsibilities:
- Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization
- Assist management with mentorship of new team members
- Consolidate, Improve and/or Modify Onboarding Playbook Documentation
- Own and manage all facets of the Onboarding process for new customers, when applicable
- Query and extract data using common computer language’s
- Communicate status updates and next steps by phone and email to internal stakeholders and customers
- Obtain customer data, ingest it into our systems, and test the quality and expected functionality
- He/She is able to manage multiple ongoing projects and client facing communication
- Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
- In parallel, be the initial point of escalation of support tickets, when applicable
- Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
- Communicates with clarity against the work they are leading and ensures that the priorities of others are considered
- Applies critical thinking along with solutions to issues or problems that may occur with a comprehensive view
- Uses judgment to identify and resolve day-to-day problems
- Recognize setbacks plus risks to goals/metrics and escalate as required
- Become a subject matter expert in the dealership management system and data extraction topics
- Prioritize and manage concurrent work streams with minimal supervision
- Analyze the team’s current processes and suggest/ implement process improvements
- Assist in building reports in Salesforce for the appropriate business need (when applicable)
Requirements:
- 2+ years of relevant professional experience in a fast-moving company or in the auto industry
- Has experience leading a team and/or an entire process
- Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently
- Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
- Comfortable with technology and has a strong understanding of process-based tools
- Proficient user of Microsoft Office 365
- Intermediate SQL/ Google BigQuery knowledge
- Salesforce.com experience
- A natural leader and team player
- Collaborative and solutions oriented
- A clear and succinct verbal and written communicator
- One who enjoys process and mastery of technical detail
- Proactive and assumes an ownership mindset
- Power BI knowledge/experience a plus
- Project Management experience a plus