SAP NS2 Support Engineer (IBP Data Integration) - Virtual

SAP is a global market leader for business software and services, with a focus on national security solutions through its subsidiary SAP NS2. The company is seeking a highly skilled SAP IBP Data Integration Specialist to support customers with data integration between SAP Integrated Business Planning (IBP) solutions and other enterprise systems, ensuring seamless data flow and high customer satisfaction.

Responsibilities:

• Deliver Core Customer Support focusing on Data Integrations
• Proactive Support and Innovation Activities
• Embrace Continuous Learning Culture
• Key resource for managing customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction
• Ability to independently analyze, troubleshoot, and resolve issues related to data and integrations, and seek help when needed
• Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required
• Perform in weekend support and On-Call activities as required
• Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents
• Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required
• Strong communication skills to work effectively with stakeholders, both technical and non-technical
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer's systems
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects
• Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
• Drive improvement of Knowledge quality in area of expertise, both internally & externally
• Work as functional expert in de-escalation and war rooms. (Engage in critical customer situations - e.g: CIM escalation, account escalation)
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders
• Maintain your knowledge of new functionality and compliance changes
• Carry out new tasks and embrace new projects as requested by leaders in the organization
• Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
• Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable

Requirements:

• Must be a U.S. citizen
• 5+ years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution
• Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems
• Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP
• Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF
• Deep understanding of attributes, master data types, and planning level concepts in IBP required to support data integration, including flexible master data and Business Meanings for Order-Based Planning (OBP)
• Strong experience with XML and data transformation techniques
• Good understanding of SAP HANA tables and extractors for data extraction and integration tasks
• Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems is crucial to this role
• Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP
• Technical skills (debugging, tracing, verifying complex customizing)
• Bachelor or Master's Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
• Professional Training & Certification
• Topic area specific technical/ functional curriculum
• Knowledge of SAP bgRFC, OpenAPI, and SAP HANA Smart Data Integration (SDI) is a plus