Sky Zone is a leader in active indoor entertainment, dedicated to enriching lives through the power of play. The Human Resources Business Partner will serve as a strategic partner to enhance the company's people and culture, focusing on leadership development, employee engagement, and operational excellence across multiple locations.
Responsibilities:
- Serving as a consultant and coach to multi-unit and field leaders, influencing people decisions that align with business goals
- Collaborating with leadership to build workforce plans that strengthen bench, ensure succession readiness, and promote talent mobility
- Partnering with HR COEs (Talent Acquisition, Payroll & Benefits, Compliance, HRIS) to deliver integrated, scalable solutions
- Tracking and analyzing key people metrics—turnover, retention, internal mobility, engagement, and investigation closure rates—to identify opportunities for improvement
- Using data to spot trends and driving continuous improvement against regional scorecard targets
- Connecting people strategies directly to financial and operational outcomes such as revenue growth, guest satisfaction, and cost efficiency
- Translating HR initiatives into measurable business results that demonstrate clear ROI on people programs
- Championing a culture of accountability, performance, and operational excellence across all assigned units
- Driving employee engagement by leveraging survey insights and field feedback to strengthen culture and reduce turnover
- Facilitating leadership development, career pathing, and coaching to build capability and confidence across the organization
- Providing proactive guidance on employee relations, performance management, and investigations, balancing risk with business priorities
- Ensuring full compliance with federal, state, and local employment laws across multiple jurisdictions
- Fostering equitable and consistent decision-making by partnering closely with leaders on employee matters
- Aligning workforce strategies with operational priorities by partnering with district and general managers to optimize staffing, scheduling, and labor practices that support revenue, service, and profitability goals
- Leveraging people analytics and operational KPIs (turnover, productivity, labor efficiency, guest satisfaction, and compliance metrics) to diagnose challenges and build actionable solutions
- Leading change management initiatives that strengthen execution and consistency across the field
- Embedding HR best practices into daily operations, driving accountability in leadership through workforce planning, performance coaching, compliance, and safety
- Using data-driven insights to influence business decisions and delivering tangible outcomes—stronger bench strength, lower turnover costs, and improved operational performance
- Setting annual people goals with leaders that align with the AOP and key business KPIs
- Traveling regularly to parks for on-site visits, leadership meetings, and talent or engagement sessions
Requirements:
- Bachelor's degree in Human Resources, Business Administration, or related field, preferred; HR certification (PHR, SPHR, SHRM-CP/SCP) are a plus
- 5+ years progressive HR experience, including at least 3 years supporting multi-unit or field-based operations
- Proven ability to influence leaders and drive change across dispersed teams
- Strong knowledge of employment law and best practices across multiple states
- Demonstrated success in building leadership capability, driving engagement, and reducing turnover
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment
- Willingness to travel regularly across assigned regions (up to 50-60%)
- Demonstrates strategic HR expertise with the ability to align people strategies directly with business objectives
- Exercises strong judgment in employee relations and conflict resolution, effectively managing investigations, performance issues, and sensitive matters
- Leads organizational change with confidence, building buy-in and engagement among leaders and team members
- Forecasts workforce needs, builds succession pipelines, and ensures bench strength through proactive talent management
- Maintains deep knowledge of multi-state employment laws and regulations to ensure compliance and consistency across all locations
- Interprets HR metrics, KPIs, and people analytics to inform decisions and drive measurable outcomes
- Aligns HR practices with operational priorities, connecting people strategy to revenue growth, service excellence, productivity, and profitability
- Able to remain stationary for computer-based work and frequent communication via phone and Teams, as well as move throughout parks during visits, with or without reasonable accommodation