Specialist III-IC Banking Product Management I

BMO U.S. is a financial services provider committed to creating positive change for its customers and communities. They are seeking a Specialist III in Banking Product Management to research, develop, and implement sales and marketing strategies for banking products, ensuring compliance and enhancing customer experience.

Responsibilities:

• Recommends and implements solutions based on analysis of issues and implications for the business
• Assists in the development of strategic plans
• Identifies emerging issues and trends to inform decision-making
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
• Conducts independent analysis and assessment to resolve strategic issues
• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment
• Provides recommendations on product lifecycle
• Builds effective relationships with internal/external stakeholders
• Ensures alignment between stakeholders
• Designs and produces regular and ad-hoc reports, and dashboards
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations
• Monitors and tracks performance, and addresses any issues
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
• Provides input into the planning and implementation of operational programs
• Executes work to deliver timely, accurate, and efficient service
• Monitors key product performance and growth metrics to identify trends and recommend action plans
• Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements
• Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales
• Reviews analysis of issues and identifies gaps and solutions
• Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights
• Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights
• Completes internal and regulatory reporting, and attestations
• Identifies existing and potential risks and develops risk management controls and processes
• Develops and maintains product directives and policies
• Supports development of key metrics and identification of trends
• Gathers customer and sales feedback and analyzes issues
• Participates in and evaluates market research and competitive analysis associated with assigned products
• Participates in and evaluates customer / consumer insights and channel information
• Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions
• Resolves internal, first level customer escalations
• Leads/participates in the design, implementation, and management of core business / group processes
• Gathers basic market research and competitive intelligence, including pricing, from publicly available information
• Runs analyses and reports that support risk management and policy development
• Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals
• Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle
• Develops, implements, and monitors key metrics and action plans to optimize financial performance
• Continuously improves processes to identify issues and deliver optimal customer experience
• Works with partners to develop salesforce training and materials and manages change
• May support the sales team in development of client deals and related presentations
• Develops and maintains relationships with external partners and vendors
• Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute
• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality
• Influences and/or determines credit product risk parameters and metrics
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus
• Provides specialized consulting, analytical and technical support
• Exercises judgment to identify, diagnose, and solve problems within given rules
• Works independently and regularly handles non-routine situations
• Broader work or accountabilities may be assigned as needed

Requirements:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Strong experience with consumer / commercial credit applicable to retail and business financing products
• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies
• In-depth retail and business banking environmental awareness / understanding
• In-depth risk management associated with new and existing product development and management
• Strong knowledge of process coordination and management
• Strong knowledge of banking product management and associated industry and regulatory requirements
• Building business cases - in-depth
• Researching market trends – in-depth
• Relationship management – in-depth
• Analytics and reporting – in-depth
• Product marketing – in-depth
• Negotiation skills – good
• Software and systems architecture knowledge – good/in-depth
• Financial Understanding – good/in-depth
• Deep knowledge and technical proficiency gained through extensive education and business experience
• Verbal & written communication skills - In-depth
• Collaboration & team skills - In-depth
• Analytical and problem solving skills - In-depth
• Influence skills - In-depth
• Data driven decision making - In-depth