Senior Product Manager – SaaS Platform Architecture & Experience

Iron Mountain is a leader in records and information management, providing sustainable solutions for digital transformation and data privacy. They are seeking a Senior Product Manager for their SaaS Platform Architecture & Experience to lead the development of an enterprise-grade platform, focusing on enhancing the developer experience and ensuring platform integrity and performance.

Responsibilities:

• Leading the "Self-Service" Strategy: Transforming internal technical tools into an intuitive, no-code Management Console that allows partners and clients to configure their own back-office workflows
• Guarding Platform Integrity: Owning the roadmap for enterprise-grade requirements, including scalability, sub-second latency, and global security compliance (SOC2, HIPAA, GDPR)
• Defining the Developer Experience (DX): Overseeing the API strategy, webhooks, and documentation to ensure the platform is highly interoperable with external enterprise systems (ERPs, CRMs)
• Driving Platform Velocity: Collaborating with Engineering to build reusable "Lego blocks" that allow our internal Solutions PMs to launch new industry plays (Claims, Loans, etc.) in record time
• Proving Platform Value: Developing internal analytics dashboards that track processing costs, ROI, and system health for executive-level reporting

Requirements:

• BS required (Engineering or CS preferred); MBA highly desired
• 3–5 years of experience as a PM for a global SaaS platform, with a focus on Platform-as-a-Service (PaaS) or infrastructure
• Proven experience with end-to-end product delivery, specifically managing the trade-offs between feature velocity and system hardening
• Demonstrated ability to own a technical roadmap and advocate for infrastructure excellence in a fast-paced environment
• Experience with Developer-centric platforms and a deep understanding of API-first product strategies