Senior Product Manager – Intelligent Document Processing

Iron Mountain is a company that provides expert, sustainable solutions in records and information management and digital transformation services. They are seeking a Senior Product Manager – Intelligent Document Processing to take ownership of their document intelligence engine, focusing on improving extraction accuracy and leading competitive benchmarking.

Responsibilities:

• Defining the IDP Excellence Roadmap: Executing a strategy to move our core extraction and classification engines from "functional" to "market-leading."
• Maximizing Extraction Accuracy: Partnering with Data Science and Engineering to relentlessly improve F1 scores, precision, and recall across structured, semi-structured, and unstructured document types
• Leading Competitor Benchmarking: Staying hyper-current on the competitive landscape to ensure Insight DXP offers superior differentiation in extraction quality
• Scaling Intelligence: Managing the lifecycle of machine learning models, from initial training and testing to global production at an enterprise scale
• Driving Industry-Specific Precision: Collaborating with our Solutions teams to ensure our core engine handles specialized industry documents (e.g., 500-page mortgage files or complex medical records) with high accuracy
• Optimizing the Human-AI Loop: Providing the logic and "intelligence signals" that power our human-in-the-loop applications, ensuring human validators are only used where they add the most value
• Ensuring Data Integrity: Working with the Platform Architecture team to guarantee that every piece of data extracted is transformed and validated according to strict enterprise standards

Requirements:

• BS required (Engineering, Mathematics, or Computer Science preferred); MBA highly desired
• 3-5 years of experience as a Product Manager for a global SaaS solution, with a specific focus on IDP, OCR, or Machine Learning extraction
• Proven track record of improving technical performance metrics (e.g., accuracy rates, straight-through processing) in a production environment
• Deep understanding of the IDP market, including the technical nuances of document classification and layout analysis
• Demonstrated ability to manage high-complexity technical products and uphold rigorous standards for engineering solutions
• Analytical mindset: Able to look at massive data sets, identify extraction failures, and prioritize the roadmap based on the highest ROI for accuracy
• Self-starter with the grit to drive a core product to the top of the industry analyst rankings (Gartner, Forrester, IDC)