Manager, Solutions Engineering

Posit PBC creates great software that helps people understand data and make better decisions in real-world applications. The Manager of Solutions Engineering will lead the technical teams to drive long-term customer technical health and enable successful adoption of Posit’s products while ensuring operational excellence and team development.

Responsibilities:

• Lead, coach, and support a team of customer-facing technical professionals
• Ensure direct reports are engaged, developing skills, and supported in their career growth
• Set clear expectations, provide ongoing feedback, and foster a learning-oriented, inclusive team culture
• Balance team impact with sustainable workloads and healthy operating practices
• Own and evolve Posit’s Technical Account Management (TAM) program with a proactive, adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering
• Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the company’s software, ensuring efficient execution, strong customer outcomes, and alignment with the company’s commercial objectives
• Ensure customer engagements are strategic, scalable, and aligned to long-term technical success, not just reactive problem-solving
• Continuously improve playbooks, workflows, and offerings to better support customer outcomes
• Ensure the team’s work measurably supports long-term technical health and product adoption across customer accounts
• Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor
• Monitor trends in technical health and adoption, and understand how team actions influence outcomes
• Keep customer experience at the center of decision-making
• Build strong partnerships with Sales, Customer Success, Product, Engineering, Support, and Documentation teams
• Align technical engagement with Posit’s broader customer and business goals
• Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products, documentation, and processes
• Regularly review trends and outcomes to improve how the team operates and how customers are supported

Requirements:

• Experience managing a technical team for complex technical solutions, especially in services delivery, solutions engineering, or technical account management
• Building and Delivering a Technical Account Management (TAM) offering: You have built and developed a TAM offering focused on driving technical adoption, platform stability, and customer value through prescriptive engagement strategies and a standard operational framework
• Comfort operating in enterprise data science and IT environments, with familiarity or exposure to data workflows, data science software, R/Python, or Linux-based infrastructure. You don't need to be a hands-on technical expert, but you understand the technical context well enough to guide strategy, coaching, and operations
• Customer-First Mindset: You prioritize delivering exceptional customer experiences, ensuring your team's work removes technical barriers and enables successful adoption of Posit's products
• Cross-Functional Collaboration: You can partner effectively across Sales, Customer Success, Product, Engineering, Support, and Documentation teams to align goals, resolve challenges, and improve the end-to-end customer experience
• Continuous Improvement & Insight-Driven Decision Making: You are curious about patterns and trends, use insights to improve team operations, and ensure learnings from customer engagements inform proactive improvements to products, processes, and programs
• Experience with R, Python, and/or Posit's products
• Experience with Linux and Cloud Services
• Familiarity with Salesforce, Jira, and Confluence