Senior Solutions Engineer, SLED

Cloudflare is on a mission to build a better Internet, operating one of the world’s largest networks that supports a range of customers. The Senior Solutions Engineer will be a technical leader through the sales cycle, working closely with Public Sector customers to provide technical guidance and ensure their success on the Cloudflare platform.

Responsibilities:

• As critical members of Cloudflare’s Public Sector Sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs)
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance
• The role is focused on our territory segment within SLED and as such may require some travel but the majority of engagement will be done via remote mechanisms. Generally, the role requires 30-40% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates

Requirements:

• Demonstrated understanding in internet technologies: OSI Model layers 1-7, Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
• Comfort with on premise infrastructure and networking configurations, including potential legacy systems or methodologies
• Minimum 5 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ
• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL' doesn't always mean Anterior Cruciate Ligament
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser's web inspector
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome
• As part of our engagement, we expect our engineers to have a foundational understanding of AI, be actively exploring or building AI-driven capabilities, and be focused on empowering their prospects and customers to adopt AI in impactful, practical ways