Executive Director- Business Development

Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands. The Executive Director of Business Development will lead complex sales opportunities, manage client relationships, and drive strategic growth initiatives in alignment with the company's tech-powered solutions.

Responsibilities:

• Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result
• Proactively generates and builds new client relationships from qualification to close
• Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations
• Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement
• Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan
• Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context
• Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences
• Supports and leads business negotiation for complex transactions and opportunities
• Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit
• Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process
• Provides discipline and rigor to the sales process as an expert on sales best practices
• Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters
• Builds and demonstrates a very clear understanding of the target client’s business and their strategic business objectives and revisits these objectives in line with the client’s strategic reviews
• Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client’s industry sector
• Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy
• Leverages exceptional communication skills to speak at forums both internally and externally
• Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals
• Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals
• Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients
• Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks
• Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings
• Prepares and delivers regular reports and updates to Leaders on sales performance and metrics
• Stays updated on industry trends, emerging technologies, and best practices in sales management
• Participates in training and development programs to enhance skills and knowledge
• Actively seeks opportunities for professional growth and career advancement within the organization

Requirements:

• Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor
• Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals
• Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc
• Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor
• Excellent problem-solving and conflict-resolution abilities
• Ability to analyze data and use insights to lead solution build processes and win strategy creation
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools
• Self-starter and strong time management skills
• Ability to work collaboratively within a team environment