S0NAS Business Development Representative

Service Corporation International is dedicated to celebrating lives and their associates. The Business Development Representative (BDR) will drive top-of-funnel activity by identifying and qualifying potential customers, supporting sales teams through appointment setting and lead management.

Responsibilities:

• Conduct outbound outreach (calls, emails, and texts when appropriate) to company-provided leads
• Quality leads based on pre-defined criteria for re-engagement or market-based sales appointments
• Set and confirm appointments with Re-Engagement and Market-Based Advisors
• Leverage CRM, outreach programs, and technology to manage lead status, appointment activity, and follow-ups
• Collaborate with their Sales Managers and regional leadership to optimize messaging and campaign strategy
• Meet or exceed daily, weekly, and monthly KPI targets for outreach and appointments set
• Maintain accurate, up-to-date records in CRM
• Seek out a manager’s coaching to improve sales cycle, techniques, proficiency, and product knowledge

Requirements:

• High School Diploma or equivalent
• Complete a comprehensive onboarding program that requires successfully completing coursework, passing assessments, and demonstrating the appropriate skills to begin fulfilling the responsibilities
• Conduct outbound outreach (calls, emails, and texts when appropriate) to company-provided leads
• Quality leads based on pre-defined criteria for re-engagement or market-based sales appointments
• Set and confirm appointments with Re-Engagement and Market-Based Advisors
• Leverage CRM, outreach programs, and technology to manage lead status, appointment activity, and follow-ups
• Collaborate with their Sales Managers and regional leadership to optimize messaging and campaign strategy
• Meet or exceed daily, weekly, and monthly KPI targets for outreach and appointments set
• Maintain accurate, up-to-date records in CRM
• Seek out a manager's coaching to improve sales cycle, techniques, proficiency, and product knowledge
• Complete annual certification on critical skills as deemed necessary for success
• High-energy, outbound-focused
• Self-starter motivated by goals
• Strong verbal and written communication skills
• Proficient computer skills including the MS Office suite
• Professional attire is required when meeting with clients or representing the company
• Professional, coachable, and goal-oriented
• Able to work flexible hours, including evenings and weekends
• Work indoors during all seasons and weather conditions
• Comply with the Corporate dress code policy
• Reliable internet access
• Sitting continuously for many hours per day, up to 6 hours per day
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Working beyond 'standard' hours as the need arises
• Insurance license
• Sales or Customer experience
• Previous experience with Customer Relationship Management (CRM) sales systems
• 1+ year in sales, customer service, call center, or outbound appointment setting
• Proficient computer skills with CRM and Social Networking Apps
• Bilingual, knowledge of another language