Sr. Commercial Process Excellence Engineer (Remote)

Omnicell is focused on optimizing the end-to-end commercial customer journey and is seeking a Senior Commercial Process Excellence Engineer. This role involves leading process improvement initiatives, utilizing Lean Six Sigma methodologies, and collaborating with stakeholders to enhance operational efficiency and customer experience.

Responsibilities:

• Lead complex process discovery and redesign initiatives across the customer journey, from pre-sale through renewal
• Conduct value stream mapping, data analysis, and scenario modeling to identify improvement opportunities
• Design future-state architectures that balance efficiency, compliance, and customer experience
• Partner with stakeholders to prioritize initiatives, define success metrics, and measure impact over time
• Serve as an internal Lean Six Sigma Black Belt, coaching teams through structured problem-solving (DMAIC, Kaizen, etc.)
• Translate findings into actionable playbooks and executive presentations to inform decision-making
• Act as a change champion, building alignment, facilitating workshops, and helping teams adopt new ways of working

Requirements:

• Lean Six Sigma Black Belt (or equivalent certification and experience)
• Strong analytical and visualization skills (e.g., Power BI, Minitab, Visio, Lucidchart, Excel, etc.)
• Exceptional communication, facilitation, and stakeholder management skills
• Bachelor's degree in Industrial Engineering, Business, Operations Management, or related discipline
• 7-10 years of experience in process improvement, operational excellence, or business transformation roles
• Experience in a B2B healthcare technology or life sciences company
• Familiarity with Salesforce, Conga, Gainsight, or similar commercial systems
• Exposure to design thinking or customer journey mapping methodologies