Customer Operations & Pre-Sales Enablement Manager

LeoLabs is building the living map of activity in space, utilizing a global radar network and AI-enabled analytics to ensure safety in space operations. They are seeking a Customer Operations & Pre-Sales Enablement Manager to support customer success and growth in the EMEA region, blending strategic pre-sales engagement with operational support.

Responsibilities:

• Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses
• Translate mission needs into operational use cases and solution frameworks
• Represent LeoLabs in customer meetings, industry events, and regional forums
• Lead onboarding, structured training, and operational readiness programs
• Serve as the primary operational point of contact for EMEA customers
• Define success metrics and monitor adoption and usage
• Provide operational leadership during exercises or critical events
• Work closely with Product and Engineering to represent customer requirements
• Develop playbooks and improve operational processes across the customer lifecycle

Requirements:

• 10+ years in military operations, defense, space operations, or complex technical environments
• Experience in customer-facing roles supporting government or enterprise stakeholders
• Strong operational planning and execution skills
• Ability to support both business development and post-sale execution
• Fluent in English and German
• Experience in space, aerospace, or national defense organizations
• Familiarity with SaaS platforms or technical solution design
• Experience supporting proposals or technical pre-sales efforts