Cato NetworksRemote
Manager, Customer Success
United States
Full-time
2 days ago
$220,000 - $260,000 USD
H1B Sponsor Likely
Key skills
Customer Success ManagementSaaS ExperienceRenewalUpsell ManagementBusiness AcumenAnalytical ThinkingExecutive Relationship BuildingCoachingEmpathyMentoringProblem-Solving SkillsCommunication SkillsCreativityAIMLSaaSCommunicationPresentation SkillsCustomer SuccessSales
About this role
Cato Networks is a pioneering company in cloud networking and security, offering a unique service that converges these two domains. The Manager of Customer Success will lead a team to ensure customer health and success across the AMER region, engaging directly with customers and providing guidance to the team in complex situations.
Responsibilities:
- Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts
- Ensure the health, adoption, renewal, and growth of the assigned regional book of business
- Provide oversight and guidance to direct reports, including all personnel matters
- Lead and orchestrate Cato's defined post-sales motion in the region
- Build and maintain strong relationships with key stakeholders at executive and senior levels
- Influence internal cross-functional stakeholders to drive customer outcomes
- Structure and price complex renewal and upsell opportunities
- Monitor and track team and individual performance against goals, conducting regular performance reviews
Requirements:
- Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space
- Experience in running a renewal and upsell business, ideally with quota ownership
- Strong business acumen with the ability to independently identify and manage complex opportunities
- Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner
- Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition
- Demonstrated ability to structure and price complex renewal and upsell opportunities
- Experience in building strong relationships with executive-level stakeholders
- Proven ability to coach and mentor team members
- Strong problem-solving skills with the ability to own complex issues through to resolution
- Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscape
- Background in networking, security, AI/ML platforms or cloud technologies
- Experience with enterprise SaaS deployment and adoption methodologies
- Previous experience in the AMER enterprise market