Customer Marketing & Community Manager

Harness is the AI Software Delivery Platform company, seeking a highly organized and creative Customer Marketing & Community Manager. In this role, you will manage customer advocacy and engagement programs, collaborating with various teams to enhance community involvement and customer storytelling.

Responsibilities:

• Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections
• Drive member recruitment and develop new ways to grow community membership
• Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs
• Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement
• Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections
• Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers
• Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming
• Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track
• Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics
• Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries

Requirements:

• 3–5 years of experience in customer marketing, community management, field marketing, or related roles — ideally in B2B SaaS or DevOps
• Strong project management and organizational skills with the ability to juggle multiple programs and priorities
• Excellent written and verbal communication skills; you're as comfortable writing a customer spotlight as you are drafting a community email
• A natural relationship-builder who enjoys collaborating across teams and working directly with customers
• Detail-oriented with a passion for operational consistency, process improvement, and using data to guide decisions
• Comfortable working in a fast-paced, cross-functional environment where creativity meets accountability
• Enthusiastic about community-led marketing, customer storytelling, and amplifying authentic customer voices
• Motivated by experimentation and iteration, with a mindset of testing new ideas, learning quickly from results, and refining what works