Project Management Specialist

Prudential Financial is one of the world’s leading financial services institutions, committed to unlocking impactful careers for its talent. The Project Management Specialist will implement and administer Group Universal and Group Variable Universal Life coverages, ensuring excellent service delivery and driving process improvements for a diverse client portfolio.

Responsibilities:

• Drive implementation from the prospect stage to successful onboarding of new clients into the Group Universal/Variable Universal Life (GUL/GVUL) platform, confirming all components-including enrollment, plan administration, billing, beneficiary services, termination, and life claim facilitation services-are configured and aligned with plan requirements
• Engage with clients to understand their unique challenges and opportunities, collaboratively strategizing to drive impactful outcomes during the implementation process
• Proactively serve as the primary point of contact for client interaction while fostering strong relationship management to ensure seamless and effective support for billing, administration, payment, and enrollment needs
• Represent client interest in internal discussions and enterprise-wide projects, contributing to system enhancements, automation efforts and process redesign initiatives
• Collaborate cross-functionally with internal stakeholders including Product, Compliance, Claims, and IT to ensure smooth execution of administrative tasks, issue resolution, and adherence to regulatory requirements
• Execute issue escalation and resolution protocols through thorough root-cause analysis and clear stake holder communication
• Manage a broad and diverse book of business, supporting employer groups ranging from 100 to a million covered lives

Requirements:

• Bachelor's degree or equivalent work experience
• Proficiency in Microsoft Office, especially Microsoft Excel
• Strong organizational and prioritization skills with demonstrated ability to manage multiple responsibilities in a high-volume, deadline-driven environment
• Excellent interpersonal and relationship management skills with the ability to influence, partner and build trust across stakeholders
• Strategic thinker with strong analytical and problem-solving abilities
• Excellent work ethic with the ability to prioritize and meet deadlines
• Self-motivated with intellectual curiosity, a commitment to continuous improvement, and a high level of personal accountability
• Knowledge of Group Insurance and/or Group Universal Life/Group Variable Universal Life products preferred
• Minimum of 5 years of Group Insurance or Financial Services experience
• Experience working directly with vendors, sales, and brokers in a client-facing or project management capacity