Project Manager

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. The Project Manager will manage internal and external customer-facing implementation projects, define project scope and goals, and ensure alignment across stakeholders.

Responsibilities:

• Manage internal specific projects, as well as external customer-facing implementation projects
• Define project scope, goals, success metrics, and deliverables in partnership with Product, Engineering, and leadership
• Identify and proactively mitigate risks, dependencies, and bottlenecks that could impact timelines or delivery quality
• Develop and manage a detailed cross functional project plan, including planning, execution, dependency management, and tracking milestones/deliverables
• Serve as the central communication hub, ensuring alignment and consistent updates across all stakeholders, including customers, product managers, engineering leads, and customer-facing teams
• Proactively identify and manage risks, dependencies, and bottlenecks that could impact the project milestone/deliverable timelines, especially with respect to large-scale customer implementations and internal projects
• Facilitate stakeholder, and/or cross-functional meetings, document decisions and action items, and drive accountability through completion
• Manage and maintain technical documentation related to product integration, new workflows, and customer implementations
• Coordinate internal training and communication plans in partnership with Enablement and Customer Success ahead of feature launches or customer deployments
• Continuously improve project management and product refinement processes by leveraging tools, automation, and best practices
• Act as the customer's advocate and the main point of contact between our teams and the customer throughout the implementation project
• Travel to customer locations as needed during the projects
• Handle customer change requests by coordinating with relevant internal resources
• Identify and recommend EverTrue products and solutions aligned with customer needs, and relay opportunities to the account executive
• Support the sales team on pre-sale calls to discuss implementation, automation, and authentication requirements
• Undertake special projects as assigned by leadership, based on skillset and availability

Requirements:

• 4+ years of experience managing technical, cross-functional projects within enterprise software development environments, partnering closely with Product, Engineering, and Go-to-Market teams
• Proven success managing multiple complex initiatives simultaneously, balancing competing priorities while keeping stakeholders aligned and informed
• Strong communicator, both written and verbal, with the ability to collaborate effectively across Engineering, Product, Customer Success, Implementation, and Enablement teams
• Approach challenges with an analytical and creative mindset, and thrive in complex systems and evolving environments
• Experience with project management tools such as Asana, SmartSheets, or similar platforms, and use them to drive clarity, accountability, and execution
• Familiarity with product development methodologies such as Agile or Scrum and understand how cross-functional product teams operate
• Highly self-motivated and optimistic, with the ability to work independently while contributing to a collaborative, team-first culture
• Hold a PMP certification or equivalent project management credential, or are actively working toward one
• Genuinely excited about an internal-facing project role, with interest in growing into a full-time, client-facing Project Manager role over time
• Familiarity with EverTrue's product suite and integration points