Senior Product Manager I, Academy (AI)

HubSpot is a globally renowned education platform focused on helping organizations grow better. As a Senior Product Manager I on the Academy Growth Product team, you will evolve HubSpot Academy into an AI-powered educational assistant, defining user engagement and personalized learning experiences through advanced technologies like machine learning and conversational AI.

Responsibilities:

• Create a shared vision and cohesive roadmap for AI-powered Academy discovery and personalization as a core member of the Product Triad (Product, Engineering, UX)
• Define and deliver intelligent matching systems that guide users to the right content at the right time using ML, predictive search, and conversational AI
• Explore ambiguous problem spaces across AI-driven recommendations, gamification, and conversational UI to improve user engagement and learning outcomes
• Guide new product initiatives from early discovery through launch, experimentation, and iteration
• Engage directly with internal and external users to deeply understand workflows, pain points, and success metrics
• Use quantitative data and qualitative research to test assumptions, validate opportunities, and continuously improve user experience
• Partner cross-functionally with Design, Engineering, Learning Science, Analytics, and GTM teams to drive alignment and measurable outcomes
• Contribute to a high-performing, psychologically safe team culture grounded in autonomy, ownership, and growth

Requirements:

• Experience building AI assistants, AI agents, or agent-based skills
• Experience prototyping product concepts using AI prototyping tools
• Demonstrated experience launching customer-facing products successfully
• Strong customer empathy and a drive to deeply understand and solve meaningful problems
• Multidisciplinary thinking that combines market, business, and technical insights to evaluate tradeoffs
• Ability to articulate product vision clearly to a variety of audiences, including technical and non-technical stakeholders
• Experience working cross-functionally with Engineering, Design, UX Research, and Analytics partners
• Excellent communication, influencing, and interpersonal problem-solving skills
• Ability to make decisions, test assumptions, and iterate in fast-paced, ambiguous environments
• Experience managing internal and external stakeholders
• Understanding of the competitive software and online learning landscape
• Understanding of two-sided marketplace dynamics
• Bachelor's degree or equivalent experience
• Experience working in edtech or with learning management systems
• Experience building front-office business applications for SMB audiences
• Understanding of and passion for learning science and/or neuroscience