Customer Service Agent

Disabled Veteran Solutions (DVS) is searching for enthusiastic Inbound Customer Service Agents to support government-based contracts in security, health & human services, and state benefits. The role involves answering inbound calls, troubleshooting tech issues, and delivering exceptional customer service.

Responsibilities:

• Answer inbound calls and be the friendly, positive voice customers look forward to hearing
• Troubleshoot tech issues, helping callers with basic equipment navigation and opening support tickets
• Schedule appointments at designated locations
• Document calls thoroughly, including questions, complaints, and resolutions
• Make follow‑up calls to keep customers informed
• Deliver friendly, fast, professional service every time

Requirements:

• High school diploma or GED required
• Reliable high-speed internet
• Ability to troubleshoot basic tech issues
• Private workspace
• Ability to complete an extensive credentialing and background check process
• Clear, confident communication skills
• Ability to build rapport quickly
• Training 9:00a - 4:30p
• Regular M-F 9:30a - 6:00p & Sat 8:00a - 12:00p Eastern Standard Time
• Bilingual (English/Spanish) is a huge plus
• Advanced education a plus