Presales Solutions Engineer - Cisco

SHI International Corp. is a $16 billion global provider of IT solutions and services, dedicated to helping organizations leverage technology. The Presales Solutions Engineer – Cisco plays a crucial role in supporting sales and engineering teams by delivering technical consultation and designing Cisco infrastructure solutions aligned with customer business goals.

Responsibilities:

• Architect and design Networking, Security, Data Center, and/or other emerging Cisco solutions with supporting technologies
• Collaborate with the sales team to identify, gather requirements for solutions, and build the essential Bill of Materials
• Create Deal Registration within CCW as required by management
• Utilize and Learn SHI and Cisco’s Tools to complete job responsibilities (i.e SHI’s CRM, CCW, etc...)
• Partner with other solutions engineers, system engineers, architects, and technical specialists across different organizations and Sales teams in a pre-sales technical role across SHI business segments
• Provide leadership and mentorship to others in the Solution Specialist roles
• Support CiscoSA Team Solution Specialists and other Solutions Engineers as needed
• Manage queue requests and internal escalations from Technical Specialists and other Solutions Engineers
• Conduct training and technical workshops for internal teams as needed
• Attend and deliver training for the assigned architecture regularly
• Perform Cisco Demos per architecture alignment
• Perform End User Scoping and Discovery Calls
• Implement complex competitive OEM configuration flips (Comparable bids)
• Campaign partner event/initiative support (Call Blitz, Go Campaign, etc.)
• Assess and recommend appropriate incentive programs that align with proposed solutions
• Stay current on Cisco’s solutions and road map by attending VTs, VOEs, Partner Summits, and other industry events
• Participate in any cadences with the external Cisco teams or internal teams as required by management
• Act as a trusted advisor for all Cisco products and related technologies
• Collaborate with all operational teams as needed to support the business
• Join sales in customer-facing calls to help gather customer technical requirements
• Advise customers on the latest product offerings with a good understanding of the supported features
• Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services
• Conduct basic road-mapping conversations to identify EOL products
• Provide pre-sales technical assessment, then develop a proposal of estimates, deal registrations, consultation, and support around the assigned partner and or bill of materials for a solution
• Translate business needs into technology specifications and recommendations
• Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members
• Develop a working knowledge of strategic partner product sets and attain required certifications
• Identify and promote our company’s Professional Services by being knowledgeable of our company’s Services portfolio
• Assist the company’s reps to create quotes that clearly outline the benefits to customers to upgrade or replace equipment

Requirements:

• Completed Bachelor's Degree or relevant work experience required
• 3-5 years of experience in a similar role
• Valid CCNA Certification(s)
• Ability to travel to SHI, Partner, and Customer Events
• Experience working in complex sales opportunities - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise in mainstream technologies - Intermediate
• CCNP Certification