Account Manager, Shopper Marketing

Prodege, LLC is a cutting-edge marketing and consumer insights platform that helps brands and agencies uncover business insights and drive customer loyalty. The Account Manager plays a critical role in ensuring client satisfaction and retention by overseeing campaign performance and fostering long-term partnerships.

Responsibilities:

• Partner closely with Sales Directors to deliver best-in-class service and strategic support to clients
• Build and maintain strong client relationships by providing ongoing support, driving renewals, and identifying opportunities to grow existing accounts
• Proactively assess client needs, goals, and preferences, adapting ways of working to deliver tailored solutions and exceptional experiences
• Analyze data and insights from Prodege’s backend analytics to share trends, learnings, and actionable recommendations with clients during and after campaigns
• Manage campaigns end-to-end, from initial planning and setup through activation and launch in the live environment
• Collaborate cross-functionally with Sales, Creative, and Ad Operations teams to ensure successful campaign execution
• Communicate clearly and consistently with all stakeholders, ensuring alignment, accountability, and ownership of key deliverables
• Serve as the primary point of contact for clients, providing day-to-day support across all phases of campaign execution, from kickoff through launch, optimization, reporting, and renewal
• Manage multiple campaigns and timelines simultaneously, adapting to fast-paced environments, quick turnarounds, and evolving client needs
• Coordinate asset collection and requirements, ensuring clear and timely communication across internal teams
• Act as the central liaison between clients and cross-functional partners (Sales, Creative, Ad Operations) to ensure seamless campaign execution and delivery
• Analyze campaign performance and share optimization recommendations aligned to client objectives
• Ensure all contractual deliverables and client expectations are met through close collaboration with internal stakeholders
• Partner with Sales to support renewals and identify opportunities for account growth
• Prepare and present post-campaign reporting and performance insights to support ongoing client relationships
• Proactively resolve issues and maintain high levels of client satisfaction through exceptional service
• Share client feedback and marketplace insights to inform product and process improvements

Requirements:

• Three or more (3+) years of experience at a digital, interactive, or shopper marketing agency (or equivalent)
• Proven success in account management, with a track record of retaining, renewing, and growing client relationships
• Strong understanding of digital and interactive marketing strategies and campaign execution
• Excellent verbal and written communication skills, with the ability to influence clients and internal stakeholders
• Strong analytical skills and attention to detail, with the ability to use data to inform recommendations
• Exceptional organizational, project management, prioritization, and multitasking skills
• Ability to think creatively and strategically, including comfort with consultative selling and negotiation
• Thrives in a fast-paced, deadline-driven environment and performs well under pressure
• Self-motivated, proactive, and able to work effectively both independently and as part of a team
• Willingness to travel as required (up to 50% for sales-aligned roles; up to 10% for other roles, as applicable)
• BA/BS degree preferred
• Proficient in Microsoft Office, particularly Excel and PowerPoint, and Google Sheets and Slides
• Experience with Hubspot, JIRA, Sigma