Account Manager - Business Development Manager

Infosys BPM is a subsidiary of Infosys Limited providing transformative business process management services globally. They are seeking an Associate Manager - Client Services to manage and expand client relationships in large named accounts, primarily focusing on Retail, CPG, and Logistics sectors.

Responsibilities:

• Client relationship management and business development: manage client relationships, build a project portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc
• Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend and understand client drivers and competitors to this deal
• Interface with client on expectations develops account plan, review and follow it
• Drive MSA/SOWs/Payments (AR), resolve delivery escalations and complaints

Requirements:

• Significant business development and account management experience
• Track record of interacting and building relationships with CXO level client contact
• Experience in navigating large multinational client accounts
• Understanding of sales cycle, key influencers, budget cycles and client's bid process
• Hands-on experience with proposal creation and leading proposal presentations
• Ability to collaborate with internal cross functional teams for support
• Strong leadership, interpersonal, communication and presentation skills
• Understanding of BPO, Management Consulting and Business Consulting engagement experience
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 7+ years of experience, with strong sales/relationship management/account management experience
• Knowledge of Retail, Consumer Product Goods and Logistics industry trends and insights
• Good understanding of industry specific business issues and drivers
• Experience with creating and driving alliances and partnerships with vendors
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship