Program Manager (Care Transformation)

Ambience Healthcare is building an AI intelligence platform that enhances healthcare delivery by reducing administrative burdens. The Program Manager (Care Transformation) will establish partnerships with healthcare leaders to drive the adoption of Ambience solutions, ensuring measurable clinical and financial outcomes.

Responsibilities:

• Build high-trust partnerships with clinical, operational, financial, and IT leaders across your accounts. You’ll be the face of Ambience to our health system customers, earning the confidence of stakeholders and turning alignment into momentum
• Lead end-to-end implementation of Ambience solutions across complex health systems. Coordinate workflow discovery, technical integration, customer onboarding, and go-live execution to ensure smooth deployments that drive rapid time-to-value
• Partner closely with Product and Clinician Success to continuously improve the customer experience. Bring structured feedback from pilots and scaled deployments back into roadmap discussions, influence feature prioritization, and collaborate on playbooks that elevate adoption and long-term outcomes
• Own post-sale execution of Ambience pilots from day one. You’ll keep pilots on track, help teams realize meaningful value quickly, and guide the path from a promising start to a long-term enterprise partnership
• Shape and deliver clear ROI narratives that speak to what health systems care about. You’ll support executive readouts and QBRs that earn buy-in and build champions
• Accelerate time to value by anticipating roadblocks before they show up, manage change with a steady hand, and help our partners move from pilot to scale with confidence and speed
• Make us better, together. You’ll capture repeatable playbooks and pilot frameworks to help the entire Care Transformation team level up

Requirements:

• 4+ years of experience in healthcare transformation, health tech implementation, customer success or healthcare management consulting
• Experience working closely with provider organizations and navigating complex health systems
• Experience leading post-sale motions and converting pilot initiatives into long-term contracts
• Ability to build champions across clinical, operational, and executive teams
• Exceptional communicator with the ability to switch fluently between clinical and operational language
• Ability to meet stakeholders where they are and communicate with clarity and credibility across functions
• Comfortable operating independently in high-ambiguity environments
• Ability to bring structure where none exists, anticipate roadblocks, and take ownership without waiting for instructions
• Deeply mission aligned and motivated by fixing what's broken in healthcare