Customer Service Manager, ICP

Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. The Customer Service Manager will coach and manage the customer service team to ensure quality standards are met and develop resolutions to manufacturing quality issues.

Responsibilities:

• Coaches and manages the work activities and may have full management accountability for the performance and development of team. (50%)
• Leads the location’s customer service team to ensure adherence to quality standards. (30%)
• Assesses issues and develops resolutions to meet objectives of manufacturing quality. Ensures that the team follows Littelfuse’s processes and procedures for quality. (20%)
• Other duties as assigned

Requirements:

• Coaches and manages the work activities and may have full management accountability for the performance and development of team
• Leads the location's customer service team to ensure adherence to quality standards
• Assesses issues and develops resolutions to meet objectives of manufacturing quality
• Ensures that the team follows Littelfuse's processes and procedures for quality