Global Customer Marketing Manager

Nintex is a leader in process intelligence and automation, trusted by organizations worldwide. The Global Customer Marketing Manager will support customer advocacy initiatives and collaborate with various teams to enhance customer engagement and communication throughout the customer lifecycle.

Responsibilities:

• Support and execute customer advocacy initiatives, including customer stories, testimonials, and references
• Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns
• Identify and coordinate customers to participate in webinars, events, and speaking opportunities
• Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up
• Help launch and manage a customer newsletter focused on value, education, and engagement
• Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications, including future in-app notifications
• Collaborate with Customer Success to identify customer champions and advocacy opportunities
• Work with the Partner Team to extend programs and activities to our partners’ customer base, ensuring consistent reach and impact
• Track and report on customer marketing activities and engagement metrics

Requirements:

• 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles
• Strong writing and storytelling skills, with the ability to translate customer outcomes into clear, compelling narratives
• Experience working directly with customers and cross-functional internal teams
• Exposure to customer advocacy or reference programs (formal or informal)
• Strong organizational skills and attention to detail
• Comfortable executing multiple projects in parallel in a fast-paced environment
• Experience with webinars, virtual events, or customer communications is a plus