Senior Commercial Loss Project Manager

SERVPRO is a trusted leader in fire and water cleanup and restoration services. The Senior Commercial Large Loss Project Manager is responsible for managing large loss assignments, ensuring communication with clients, and overseeing project compliance and documentation.

Responsibilities:

• Provides dispatch assistance to the Customer Care Center upon request 24/7/365
• Communicates Job File Requirements to Operators
• Provide Project Oversight on all Projects over $1,000,000 throughout the US as assigned by the Director. Work in Conjunction with initially assigned territorial CLLD PM on these projects
• Ability to provide oversight on Multiple Projects in Excess of $ 1.000,000 each and complex in nature
• Responsible for daily documentation of job progress, including: Labor and subcontract progress
• Utilizes Time and Material software to provide real-time and accurate information
• Responsible for completing Weekly Job Status reports with overview of every project that is assigned
• Maintains a Weekly Call and Updated Written Report with the FCM for each region that is assigned
• Monitors, reviews, and verifies scope and estimates for operational and pricing agreement compliance
• Works in conjunction with the National Accounts Sales division to oversee and confirm that contract agreements are being followed
• Ensures that carrier is notified of job progress and any reserve variance. Status Updates Weekly to CLLD support staff on National Accounts Projects
• Provides constructive review and critique of estimates to Operators
• Advises Operator on best practices, processes, and equipment options
• Assists in settling job site issues and/or concerns and general project oversight
• Advises Operator to utilize Resource Center Preferred Vendors or other Operators for subcontract work
• Works with the Operators and CLLD to qualify and maintain National Subcontractors
• Secures and review completed Job File Documentation from the Operator and assist Operator in collections as needed
• Actively and consistently supports all efforts to simplify and enhance the Franchise and customer experience
• Provides consulting services for insurance companies
• Completes and submits Expense Reports timely after incurred and maintain credit card for travel expenses as provided by company
• Provide Oversight and Field Training for CLLD PM’s as assigned by the Director
• Ability to read and understand Local and National Building Codes as applied in Municipalities, Counties and States across the United States
• Provides Quarterly contact by telephone to LLRT Members as assigned by the Director
• Develops and presents classroom training as requested by the Training Department and Insurance Clients
• Travels to Storm Sites as assigned by the Director to assist in securing Projects and making certain that all documentation is in place
• Work with all HQ Filed Consultants to ensure proper procedures are being followed by the traveling Franchise Teams in a named storm event

Requirements:

• Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
• Minimum 10 years of experience in property claim adjusting and/or restoration, with a minimum of 15 years in commercial and large loss restoration and reconstruction management
• Proficient with the Microsoft Office Suite Applications, including MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook
• Must have a working knowledge of Xactimate Estimating and T&M Invoicing with a complete understanding of proper documentation
• Must have an understanding of Property Insurance Coverage and Limitations
• Excellent oral and written communication skills. Able to present information to other individuals and groups
• Institute of Inspection Cleaning and Restoration (IICRC) and Water Restoration Technician (WRT) certifications required or the ability to obtain within first year of employment. Testing and renewal fees not reimbursed by SERVPRO®
• Certificates or certifications earned in specific business functions or practices, customer-focused processes, or software applications a plus
• Bachelor's degree in Business or equivalent combination of education and relevant work-related experience preferred