Customer Solutions Manager, Specialty Welding and Machining

Westinghouse Electric Company is a leader in the global nuclear energy industry, committed to providing clean energy solutions. The Customer Solutions Manager will lead efforts in Specialty Welding & Machining, focusing on reactor component upgrades, replacements, and repairs while ensuring competitive offerings and customer satisfaction.

Responsibilities:

• Cultivate and leverage key customer relationships to understand needs and develop compelling proposals with strong value propositions. Accountable for Original Equipment (OE) and opportunity pipeline growth across assigned product and technology areas
• Lead technical development and cost estimating for welding and machining opportunities ranging from emergent repairs to large component replacements
• Monitor near-term market trends, customer buying behaviors, and competitor actions to refine product positioning. Recommend pricing strategies that maximize market value while aligning with business plan assumptions (e.g., MAS). Collaborate with Sales on capture planning and final order negotiations
• Support Strategic Work Management (SWM) activities, including aggregation of product financials and monthly financial forecasting. Contribute to business unit resource planning and coordinate with resource management as needed
• Lead resolution of emergent customer issues until project management is engaged. Partner with project teams to monitor execution status and help resolve technical and commercial challenges
• Build strong internal partnerships with stakeholders such as RCU to ensure alignment of people, processes, and technology with offer commitments and market growth objectives. Collaborate with Resource Managers and Sales/Commercial Integration to deliver high-quality proposals
• Work closely with engineering, production, and quality teams to design and propose tailored solutions, including material selection, welding processes, machining tolerances, and prototyping
• Provide expert guidance on welding techniques, machining best practices, and compliance with industry standards
• Coordinate with peer leaders in AOMS and LTO to ensure a unified market approach and comprehensive customer support (e.g., clevis bolt inspection, engineering, and field replacement). Collaborate on integrated proposals
• Navigate across AOMS and LTO product lines as opportunities arise, engaging with Customer Solutions Managers and Engineers as needed
• Partner with Global Product Management on product strategy, roadmaps, innovation initiatives, and technology development
• Track project metrics, customer feedback, and market trends to generate insights that inform strategic decisions and continuous improvement

Requirements:

• Bachelor's degree in Engineering or a related technical discipline, or equivalent technical experience is required
• 7+ years of relevant experience in product management, business, or operations—preferably in the welding and machining services or nuclear field services industries
• Proven ability to build and maintain strong customer relationships and deliver customer insights. Demonstrates strategic thinking, competitor analysis, and business acumen
• Results-oriented, enthusiastic, and a creative self-starter with excellent verbal and written communication skills
• Strong knowledge of field welding and machining is preferred
• Knowledgeable in the use of MS Project or Primavera P6 (preferred)