Key skills
B2B sales experienceSalesforce proficiencyDigital Advertising knowledgeCustomer support experiencePresentation skillsComputer literacyVirtual Meeting toolsAttention to detailCommunication skillsAnalyticsSalesforceCRMCommunicationSales
About this role
DealerOn is an online marketing company providing website and agency services to automotive dealerships across North and South America. The Managed Product Sales Director (MPSD) is responsible for providing sales-based and technical demo support, conducting SEO/Advertising audits, and customer solution engineering for large sales opportunities while coordinating issue escalation management between Sales and supporting organizations.
Responsibilities:
- Presents our products / solutions to prospects
- Negotiates & Closes New Business
- Conducts prospecting activities to develop New Business & support Existing Business retention
- Provides demo support to Sales team members
- Works with Sales team members as requested in the design of solutions to customer problems and sales opportunities
- Takes responsibility for customer issue escalation from the sales team, attempting to resolve issues prior to escalation to the technical service and implementation teams
- Acts as the single point of contact to the technical service and implementation teams for Sales escalations, overseeing progress on escalated issues
- Coordinates issue resolution progress and status to the customer and the Sales team member who escalated the issue
- Conducts SEO/Advertising audits as requested by Sales team members
- Other duties as assigned
Requirements:
- Bachelor's Degree or equivalent
- Strong computer & digital literacy skillset
- 2+ years of automotive B2B sales experience, inclusive of an understanding of dealership tools including, DMS, CRM benchmarks, Inventory Management, etc
- 1+ year experience in a customer support or service capacity
- Ability to create and deliver presentations tailored to the audience needs
- Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
- Proficient in Salesforce (or equivalent), presenting PowerPoint Slide Shows, Virtual Meeting tools (Zoom, or equivalent), Excel, Microsoft Word and Outlook
- Proficient in Website feature knowledge and Digital Advertising concepts including Google Ad Words, Google Analytics, Facebook social media advertising, etc