Salesforce Business Analyst

Qualitest is a leading AI-powered Quality Engineering Company seeking a Salesforce Business Analyst to join their growing team. The role involves translating business needs into clear user stories, maintaining user stories, and supporting UAT coordination and execution.

Responsibilities:

• Translate business needs into complete, clear, and testable user stories with acceptance criteria (AC = happy path, negative paths, boundary conditions, permissions/roles, data validation)
• Define and maintain user stories: user flows, process mapping, data interactions
• Maintain traceability from user stories → Features
• Identify gaps, edge cases, and cross team dependencies
• Support UAT coordination and execution
• Execute smoke, regression, and integrated testing prior to UAT in the Stage Environment
• Attend handoff meeting with Prod Spec to handover Features that will have stories written against them
• Assumption & decision tracking related to Stories
• Follow SOPs for User Story Authoring and Refinement facilitation
• Seek Approval for User StoriesRecord BUGs in ADO when found testing, etc

Requirements:

• Service cloud experience
• Service cloud voice & Amazon Connect experience
• Communication and stakeholder management
• Energy (Utility possibly) sector experience preferred