ACCOUNT EXECUTIVE
Tasks
- Seeks opportunities for business development in auto glass and automotive electronic
- Responsible for heading up expansion in new services/areas as well as continued expansion among existing clients.
- Grow sales and cultivate relationships with all new and existing customer segments including, but not limited to, insurance agencies, dealerships, fleet, body shops, and automotive electronics.
- Make B2B Cold Calls in-person, virtually, and over the phone.
- Building relationships with existing clients to increase share of wallet.
- Creating, negotiating, and closing dealer and commercial agreements.
- Increase revenue through generation of leads
- Show an understanding of the challenges facing the industry at present and illustrate a knowledge of the operational attention to detail
- Coordinate and facilitate Sales Presentations for clients
- Perform Lunch and Learn Presentations for Insurance, Dealership, and Fleet accounts
- Build, Maintain and Track Customer List in a Business management program
- Assist Dealerships, and Fleet accounts with referrals, conflict resolution, and customer service
- Build action plans and follow up a timeline for any incidents, performance issues, or other non-compliance of company policies.
- Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
- Participate in external marketing and team building activities as requested.
Qualifications and Requirements
- High School graduate required, college degree preferred
- 5+ years in an outside sales role is preferred
- Clear speaking voice and pleasant demeanor, outgoing and charismatic personality
- Strong customer service skills
- Technical literacy with various operating systems, software, and office equipment
- Multi-tasking and critical thinking skills
- Good grammar and communication skills
- English fluency required, Bi-lingual in Spanish a plus
- Ability to travel up to 50% with some overnight travel occasionally
- Must have reliable transportation
- Must have a valid driver's license and be eligible for insurance coverage
- Working knowledge of CCC One estimating platform and/or GTS management system a plus
- Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT
- Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Business hours of operation are Mon-Fri. 7:30am-5:30pm, maybe required to attend after-hour functions, overnight trips and special events.
Competencies (in order of importance)
- Integrity - Respect and accountability at every level and every interaction.
- Customer Service - Provide the highest level of customer service while building customer satisfaction and retention.
- Innovation - Develops and displays innovative approaches and ideas to our business.
- Teamwork - Contributes to building a positive team spirit, works collaboratively with all departments, and supports everyone’s efforts to succeed.
Lines of Communication
- The Account Executive reports directly to the assigned Director of Business Development and collaborates closely with the sales and operations team.
Working Conditions
- Frequently required to stand.
- Frequently required to walk.
- Occasionally required to sit.
- Frequently required to use hands and fingers.
- Continually required to talk or hear/listen.
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