Landlord Engagement Coordinator

Description

REPORTS TO: Program Manager, Chicago Rents

STATUS: Non exempt, Full-Time

LOCATION: Chicago, Illinois, (Hybrid/in-office schedule)

SALARY RANGE: $47,009 – $62,370 (commensurate with experience)

ABOUT ALL CHICAGO:

All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Landlord Engagement Coordinator is a key member of the Chicago Rents team and plays a vital role in expanding housing options for individuals and families within Chicago’s homeless response system. This position is responsible for conducting housing location services, performing unit inspections, and building strong, collaborative relationships with landlords and property managers across the city of Chicago.

The Landlord Engagement Coordinator interfaces with tenants, landlords, and property management companies to support successful housing placements. This includes conducting virtual and in-person inspections to ensure units meet federal, state, and local housing standards, as well as providing ongoing outreach, education, and engagement to property partners to ensure compliance with federal, state, and local regulations.

Specific Responsibilities:

Landlord Engagement & Partnership Development

• Build and sustain relationships with landlords, property managers, and housing partners to expand access to safe, affordable units for program participants
• Maintain updated unit and partner database
• Support in development of outreach materials and marketing– including brochures, mailings, presentations, and digital content to support landlord recruitment and retention efforts

Housing Search Support

• Provide housing search and location services to program participants, including identifying available units, coordinating viewings, and supporting the unit process
• Work collaboratively with internal and external partners to ensure smooth housing transitions and successful tenancy outcomes

Regulatory Oversight & Quality Assurance

• Conduct virtual and in-person unit inspections to ensure units meet all applicable federal, state, local and program specific standards
• Communicate inspection results, required corrective actions, and follow up expectations to landlords, property managers, and tenants
• Investigate concerns related to housing conditions, tenant damages, and/or owner neglect, and document findings in accordance with program protocols
• Develop a working knowledge of relevant housing regulations and contribute to the creation of materials that support compliance and education for partners

Program Coordination & Administration

• Collaborate with external partners, under the direction of the Program Manager, to reviews and related processes.
• Respond professionally and effectively to inquiries, concerns and complaints
• Adhere to internal workflows and processes related to quality assurance, communication, individualized workplan, and monitoring
• Actively participate in team meetings and annual professional development plans
• Act as an ambassador for All Chicago in all professional settings, demonstrating commitment to the organization’s mission and homelessness response priorities

Requirements

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

• Bachelor’s degree in public policy, public administration, social work, business administration, or a related discipline (or equivalent experience)
• A minimum of three (3) years of experience in property management, housing management, real estate, social services, project management, or a related field; experience with homeless services and housing programs preferred
• Experience in group training/facilitation and working with diverse populations
• Knowledge of Fair Housing laws, housing issues, tenant/landlord relations, and the Chicago Residential Landlord and Tenant Ordinance (RLTO) preferred
• Understanding of homelessness and commitment to supporting individuals experiencing housing instability
• Excellent professional writing and verbal communication skills
• Strong organizational, conflict resolution, and computer literacy skills
• Ability to work collaboratively and contribute to a positive team environment
• Goal oriented with strong interpersonal skills
• Demonstrate integrity, strong work ethic, and professional presence
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Must have reliable personal transportation for travel to multiple locations within the City of Chicago

Compensation:

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

To Apply:

Please submit cover letter, resume, and salary range requirement.