Advancement Operations and Data Specialist

Description

WHO WE ARE:

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

**  The Advancement Operations & Data Specialist serves as the operational backbone of the Advancement team. This role is responsible for high-volume gift processing, Salesforce data management, reconciliation, donor acknowledgment production, and direct donor support.  This is a hands-on, detail-intensive position. The ideal candidate genuinely enjoys working in databases, values accuracy, and takes pride in clean, reliable data. While the role supports strategic reporting and campaign tracking, the majority of responsibilities center on precise and timely data entry, documentation, and donor record management 

Essential Duties and Responsibilities 

1. Gift Processing & Data Entry (Primary Focus)

· Process all philanthropic gifts (online, mail, events, wire transfers, stock, DAF, matching gifts, recurring gifts, pledges, corporate sponsorships) within 48 hours of receipt.

· Accurately code gifts to appropriate campaigns, appeals, funds, and designations in Salesforce.

· Maintain batch documentation and internal controls for audit purposes.

· Monitor recurring gifts and proactively flag failed or lapsed transactions.

· Maintain organized digital and physical documentation related to gift processing.

*This role requires comfort with consistent, detailed, and repetitive data entry tasks performed with high accuracy.

2. Salesforce CRM Management & Reporting

· Serve as the primary gift entry and advancement data lead within Salesforce.

· Maintain clean and accurate donor records, including householding and relationship management.

· Conduct routine data audits to ensure integrity and prevent duplication.

· Support advancement reporting needs including campaign performance, revenue tracking, donor retention, and board-level reporting.

· Assist with process improvements and system optimizations aligned with advancement strategy.

· Support data imports and integrations from digital giving platforms.

*Salesforce proficiency is essential for success in this role.

3. Acknowledgment & Donor Communications

· Create and generate all gift acknowledgment letters in coordination with Advancement leadership.

· Ensure acknowledgments are accurate, timely, and aligned with donor intent.

· Respond professionally and warmly to donor phone calls and email inquiries regarding gifts, receipts, recurring donations, or account updates.

· Provide clear explanations and resolve issues with care and precision.

· Maintain confidentiality and donor trust in all communications.

4. Reconciliation & Compliance

· Prepare daily, weekly, and monthly gift reports.

· Partner closely with Finance to reconcile gift revenue between Salesforce and accounting systems.

· Support annual audit preparation related to contributed revenue.

· Ensure compliance with nonprofit best practices and IRS charitable regulations.

· Maintain strict data security and confidentiality standards.

Supervisory Responsibilities

No supervisory responsibility.

Working Conditions and Physical Requirements

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Position Type and Expected Hours of Work

Full time

Monday – Friday 8:00am – 5:00pm 

Location 

2660 Larimer St

Denver, CO 80205

Salary:  $65,000-$75,000 annual exempt

BENEFITS (eligibility is based on job type/status)

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans are strongly encouraged to apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Requirements

Minimum Qualifications of Position

· 4+ years experience in nonprofit gift processing, advancement operations, or CRM-based revenue management.

· Demonstrated proficiency in Salesforce, including gift entry, reporting, and data management (NPSP strongly preferred).

· Strong working knowledge of nonprofit gift accounting and IRS charitable contribution regulations.

· Proven ability to manage high-volume, detail-oriented data entry with accuracy.

· Strong written and verbal communication skills.

· Ability to interact confidently and professionally with donors by phone and email.

· High attention to detail and commitment to data integrity.

Preferred Qualifications of Position

· Experience with online giving platforms and payment processing systems.

· Familiarity with advancement reporting and fundraising analytics.

· Basic understanding of accounting principles as they relate to contributed revenue.

Competencies, Knowledge and Skills

This role reflects and advances the core cultural attributes of Volunteers of America Colorado:

AIRS

· Accountability – Demonstrates ownership of data accuracy, revenue integrity, and follow-through.

· Integrity – Handles donor and financial information with discretion, honesty, and professionalism.

· Respect – Communicates thoughtfully and professionally with donors, colleagues, and partners.

· Service – Understands that operational excellence supports direct service impact across Colorado.

HHS

· Hungry – Seeks continuous process improvement and takes initiative to strengthen systems.

· Humble – Welcomes feedback, collaborates across teams, and prioritizes organizational success over ego.

· People Smart – Navigates donor conversations and cross-departmental relationships with clarity and care.

In addition, the successful candidate will demonstrate:

· Strong written, verbal, and interpersonal communication skills.

· Excellent analytical ability and high attention to detail.

· Strong organizational and time-management skills, with the ability to prioritize in a deadline-driven environment.

· Advanced comfort working within Salesforce and other cloud-based systems.

· Proficiency in Microsoft Office and related productivity tools.

· Ability to work independently while contributing effectively in a collaborative team setting.

· Openness to feedback and adaptability in a dynamic advancement environment.