Caesars Reward Rep Lead - Full Time (Horseshoe LV)

• Travel required Caesars Palace, Paris, Horseshoe, Cromwell, LINQ, Planet Hollywood, Harrah's, and Flamingo.

• Oversees Caesars Rewards operations: Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area.

• Leads and supports the team: Instructs, directs, coaches, and assists with hiring and training of personnel.

• Handles guest interactions: Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards.

• Maintains data and security standards: Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially.

• Manages reporting and communication: Completes required reports and maintains interdepartmental program communication.

• Supports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management.

• Engages guests in a friendly, enthusiastic manner and adheres to attendance and company policies.

 

• Must be at least 21 years of age and able to obtain a Gaming Sheriff’s card.

• Requires previous customer service experience with a proven ability to deliver courteous, friendly, and efficient service.
• Supervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees.
• Strong understanding of the Caesars Rewards program, including the ability to analyze customer tracking data.
• Must be able to work any day of the week or any shift.

ADDITIONAL REQUIREMENTS

 

• Strong interpersonal, communication, team-building, and problem-solving skills.

• Outgoing, energetic, and maintaining a positive attitude toward the job and company.

• Enjoys engaging with guests and actively seeks service opportunities.

• Capable of making sound comping decisions.

• Proficient in computer use; able to type at least 35 WPM.

• Fluent in reading, writing, speaking, and understanding English.

• Maintains a professional, well-groomed appearance.

 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

For over 30 years we’ve set the standard now you can too.  As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement.  This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines.  Horseshoe is the place for the smart and sophisticated to start their career.