Director of Customer Success (NorthEast Ohio)

Hippocratic AI is the leading generative AI company in healthcare, seeking a Director of Customer Success to lead strategic health system partnerships and a high-performing team. This role involves executive-level client ownership, hands-on leadership of solution deployment, and driving measurable impact across the client base.

Responsibilities:

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
• Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
• Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
• Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
• In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
• Guide change management strategies and influence adoption across complex health system environments
• Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
• Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
• Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives