Customer Relationship Manager

Centific is a frontier AI data foundry that empowers clients with scalable AI deployment. They are seeking a Hybrid Account Manager & Sales Development Executive to manage client relationships and drive sales growth by identifying new opportunities and ensuring customer satisfaction.

Responsibilities:

• Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction
• Understand client goals, challenges, and needs; propose solutions that align with business objectives
• Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts
• Act as an advocate for the customer internally, collaborating with operations, product, and support teams
• Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations
• Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events)
• Collaborate with marketing and sales leadership to execute targeted campaigns and messaging
• Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate
• Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team
• Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy

Requirements:

• 2–5 years of experience in account management, sales development, or related client-facing roles
• Strong communication and interpersonal skills; able to build trust quickly with clients and prospects
• Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail
• Comfortable with both consultative relationship management and high-volume prospecting outreach
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms
• Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets