Key skills
BitwardenCloud technologiesTechnical problem-solvingLinuxDockerKubernetesActive DirectoryGCPAWSSQLProject planningEmpathyTeam supportEnglishEmotional intelligenceBashPowerShellAzureNGINXPodmanAzure ADOktaSAMLLDAPSSORESTfulGitHubiOSAndroidCloudflareTime ManagementCustomer SuccessSales
About this role
Bitwarden is a company that empowers enterprises, developers, and individuals to securely store and share sensitive data. The Solutions Engineer will act as a Subject Matter Expert, assisting with product demonstrations, addressing technical inquiries, and ensuring customer satisfaction while bridging the gap between prospects and Bitwarden's offerings.
Responsibilities:
- Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
- Conduct engaging implementation-specific demos and product technical Q&A
- Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
- Report product feedback and feature requests to Product and Engineering teams
- Assist account executives with positioning new or upcoming product features to customers
- Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
- Work with the Sales Team to develop account strategies to build, mature and close pipeline
- Track the competitive landscape; provide technical depositioning information to account executives and prospects
- Provide assistance in responding to technical questions on requests for proposals, comments, and information
- Advising customers on industry best practices for the full stack of Bitwarden
- Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
- Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
- Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
- Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity
Requirements:
- Excellent English and grammar
- Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
- Project planning, including collaborative and individual time management
- A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
- A strong sense of empathy and the ability to advocate for others
- A passion for helping enterprise prospects interested in Bitwarden and best security practices
- Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
- Ability and desire to work remotely, with possible travel as needed
- Bitwarden
- Linux, Windows, and macOS
- Docker (Swarm Mode), Kubernetes, and Podman
- NFS and CIFS
- Bash and PowerShell
- Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta
- GCP, AWS, and Azure
- Android and iOS
- GitHub
- NGINX
- SQL
- TCP/IP
- DNS
- HTTP
- SMTP
- SSO implementation and best practices (SAML and OpenID Connect)
- Integrating SCIM solutions
- TLS/SSL and PKI
- RESTful services / API's