Business Insights Senior Analyst – FBO Product

Citizens is a financial services company, and they are seeking a Business Insights Senior Analyst to support data-driven decision-making across the For Benefit Of (FBO) product suite. This role involves collaborating with various teams to provide strategic insights, optimize processes, and translate complex data into actionable recommendations.

Responsibilities:

• Provide advanced analyses and reporting to identify trends, insights, and opportunities across the FBO product, formulating recommendations that influence product and business decisions
• Create, synthesize, and present customized data requests, transforming complex datasets into compelling stories for senior leadership and cross-functional stakeholders
• Partner with product leadership on the evolution of the FBO product suite by defining analytical strategies, supporting roadmap development, and ensuring data-driven prioritization of initiatives
• Continuously optimize and modernize reconciliation and analytical processes to drive efficiency for both internal and external customers
• Collaborate with business leaders to identify and understand analytical and product needs
• Translate business needs into clear requirements and deliverables, working closely with engineering and technical partners to ensure solutions align with data architecture, pipelines, and APIs
• Ensure accuracy, integrity, and consistency of analytical outputs through testing, validation, and review of underlying data and methodologies
• Proactively identify and resolve data quality, bias, or interpretation issues and clearly communicate limitations when necessary
• Identify business opportunities and areas for optimization through deep analysis of large, complex datasets, applying a strong product mindset and “big picture” thinking to recommend scalable, impactful solutions
• Manage multiple priorities with minimal oversight in a dynamic environment, planning and adapting to changing conditions while consistently meeting deadlines

Requirements:

• Bachelor's Degree in Marketing, Business Administration, or a quantitative field
• 5+ years of professional experience in an analytical, consulting, product analytics, or technology-focused role
• Strong product mindset with experience supporting product development, agile methodologies, user experience considerations, and data-driven decision-making
• Proficiency in analyzing, reporting on, and acting upon product and operational metrics
• Experience working with large, complex datasets to generate business insights and recommendations
• Strong understanding of relational databases and SQL, with the ability to partner effectively with engineering teams on technical architecture, data pipelines, and APIs
• Excellent stakeholder management and communication skills, with the ability to influence senior leadership and align cross-functional teams
• Ability to translate complex analytical findings into clear, actionable recommendations
• Strong problem-solving skills and comfort operating in ambiguous, fast-paced environments
• Proven ability to manage multiple projects and priorities while maintaining attention to detail
• Experience building and maintaining strong relationships with internal partners and stakeholders
• Master's Degree in Business Administration or a related field
• Background in market research, consumer behavior analysis, consulting, or analytical product support preferred